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Frequently Asked Questions

How old do you have to be to play?

  • Our rooms are designed for ages 10 and up. We do ask that anyone under the age of 18 be accompanied by an adult. Minors can play without an adult in the room, but an adult must stay on the premises if there is no one over the age of 18 playing. All guest must sign a waiver, and all guests under 18 must have a waiver signed by a parent in order to play.  For your convenience, you may print and sign the Waiver prior to coming.

Can my group play a private game?

  • All of our games are private.  Once you select your slot, no one else will be able to join you.

Can my group Walk-In and play last minute?

  • We do suggest that you book at least 24 hours in advance to assure that the day and time your group wants is available. Please use our “Booking’ tab located at the top of the page. Short Notice/Same Day/Walk-Ins are subject to availability, but most days/times are possible. Make sure to call (269) 281-4867 before you drive out to visit us.

What if we all want to pay separate?

  • Our room rates change based on how many people are playing in a room.  You may book it for two people to hold the room, but we recommend that you call us at (269) 281-4867 to make arrangements and we can give you the details.  

What if I want to play the game by myself?

  • We do not recommend this.   Please call us if you have any questions.

How many players should we have?

  • We have had successful groups as small as 2, and made some special arrangements for groups over 8.  We find it best if your group consists of 4 to 6 participants.  While large groups can sometimes be fun if they work together, we have found escape rooms in general are better with a team of 4 to 6.

Are cell-phones allowed?

  • Cell phones are not allowed in the rooms.

Are we actually locked in the room?

  • At Zoya Escape Rooms, you are not actually locked in the room and are welcome to leave at any time for emergencies, but leaving the room will not stop your time.  Accommodations are made on a case by case basis.

What do I need to know to play?

  • You do not need any special knowledge or skills to participate.

When should I arrive?

  • Please arrive at least 15 minutes prior to your start time. If you are late, you will have less time to complete the adventure. The timer begins counting down at your start time.

Can I reschedule?

  • Rescheduling is an option and should be done 48 hours before your booked time.

Is the escape room scary?

  • Our Escape Rooms are not designed to frighten or scare the participants. If we make a game that has frightening components, you will be warned before booking.

Can I try again if I fail?

  • You should see the entire game in one visit, you will see all the steps, and should never need to repay to see all the components of the game. All of our players win or lose generally see over 90% of the game before the time is up.

Do I have to book the whole room?

  • For your convenience and safety, all of our rooms are private.  There is no additional charge to book the entire room.

What happens if we get stuck?

  • You are able to request hints throughout the course of the game; we assist players in finding what they are missing, rather than allow them to get frustrated.